PRIVACY POLICY
EMR Express Inc.
Last Updated: April 20, 2026
INTRODUCTION
EMR Express Inc. ("EMR Express," "we," "our," or "us") is a
federally registered motor carrier (USDOT 2117041) operating
freight transportation, dispatch, and related logistics services.
We respect your privacy and are committed to protecting the
personal information of our job candidates, drivers, employees,
brokers, shippers, website visitors, and any other individuals
who interact with us.
This Privacy Policy explains how EMR Express Inc. collects,
uses, discloses, retains, and protects personal information
when you:
- Visit our website at www.emrexpressinc.com or related
subdomains including dispatch.emrexpressinc.com
- Apply for employment or inquire about driver positions
- Work for us as a driver, employee, or contractor
- Engage with us as a broker, shipper, vendor, or business
partner
- Contact us by phone, email, SMS text message, mail, or in
person
- Use any service or application we operate, including our
internal dispatch platform and any SMS-based communications
programs we operate
By using our website, applying for employment, accepting
employment, engaging in business with us, or opting in to SMS
communications with us, you agree to the terms of this Privacy
Policy.
This Privacy Policy applies to EMR Express Inc. and any
subsidiaries, affiliates, or divisions operating under its
DOT authority.
---------------------------------------------------------------
1. INFORMATION WE COLLECT
---------------------------------------------------------------
We collect personal information directly from you, from third
parties you authorize, and automatically through your use of
our website and services. The categories of personal information
we collect include:
a) Contact Information
Full legal name, mailing address, email address, mobile and
landline phone numbers, emergency contact information, and
preferred contact methods.
b) Identity and Eligibility Information
Date of birth, Social Security number, government-issued
identification numbers, work authorization status, and
citizenship or residency information required for employment
eligibility verification.
c) Employment and Driver Qualification Information
Driver's license number, CDL class and endorsements, state
of issuance, employment history, driving record (MVR), DOT
medical certification, drug and alcohol testing records,
background check results, previous employer verifications,
fingerprints where required, driver qualification file
contents, and other information required for federal motor
carrier compliance under 49 CFR Parts 382, 383, and 391.
d) Financial and Compensation Information
Bank account information for direct deposit, tax
identification numbers (W-4, W-9, 1099), pay and settlement
records, benefits elections, retirement account information,
garnishments, and expense reimbursement records.
e) Operational and Performance Information
Vehicle assignments, load assignments, hours-of-service logs,
electronic logging device (ELD) data, telematics and GPS
location data during working hours, fuel card transaction
records, toll transponder records, safety event records, and
driver performance evaluations.
f) Communications and Consent Records
Records of phone calls, emails, SMS text messages, and
in-person conversations with EMR Express Inc. personnel,
including consent records, message content, timestamps, and
attestation logs for verbal consent capture.
g) Commercial Counterparty Information
For brokers, shippers, factoring companies, and other
business counterparties: business name, MC number, contact
person information, payment terms, credit history, and
transactional records.
h) Website Usage and Device Information
IP address, browser type and version, operating system,
pages visited, referring website, session duration,
clickstream data, and timestamps, collected through standard
web analytics tools, server logs, and cookies.
---------------------------------------------------------------
2. HOW WE USE YOUR INFORMATION
---------------------------------------------------------------
We use personal information for the following business
purposes:
a) Employment Administration
Processing job applications, conducting recruiter screening,
verifying employment eligibility, performing background
checks and drug and alcohol testing as required by federal
regulation, administering onboarding, maintaining driver
qualification files, managing compensation and benefits, and
handling separation and post-employment records.
b) Operational Execution
Dispatching loads, tracking shipments, communicating with
drivers during transport, invoicing shippers and brokers,
paying drivers and vendors, managing vehicles and equipment,
fuel and toll administration, and coordinating with insurance
carriers.
c) Safety and Regulatory Compliance
Complying with federal and state regulations applicable to
motor carriers, including FMCSA, DOT, FMCSR, EPA, IRS, state
workforce agencies, and state departments of transportation.
Reporting accidents, safety events, hours-of-service
compliance, drug and alcohol testing results, and regulated
driver records.
d) Communications
Responding to inquiries, providing customer and driver
support, sending operational notifications, recruiting
communications, retention communications, and exit
communications as described in Section 3.
e) Legal and Business Protection
Protecting our legal rights, preventing fraud, investigating
suspected unauthorized activity, enforcing contracts, and
responding to legal requests.
f) Analytics and Improvement
Analyzing website and service usage, improving our platform
and services, and developing new features for our drivers,
dispatchers, and business counterparties.
---------------------------------------------------------------
3. SMS TEXT MESSAGING PROGRAMS
---------------------------------------------------------------
EMR Express Inc. (USDOT 2117041) operates SMS text messaging
programs registered with The Campaign Registry (TCR) for the
following distinct purposes:
a) Recruiting Communications Application-link outreach sent to job candidates following verbal consent provided during the recruiter phone screening call.
b) Driver Retention Communications Onboarding check-ins, satisfaction surveys, and operational support inquiries sent to active drivers who have provided written consent as part of signed employment documentation.
c) Driver Operational Fallback Communications SMS messages sent to active drivers as a fallback communication channel when primary dispatch communication methods (driver application, voice call, email, or in-cab device) are unavailable or unsuccessful. These messages may include load assignments, pickup and delivery directions, appointment updates, and urgent operational coordination. Fallback SMS is used sparingly and only when primary channels cannot deliver time-sensitive information. Use is authorized through the signed employment documentation of active drivers.
d) Exit Communications Feedback solicitation and offboarding information sent to departing drivers until explicit revocation.
Additional SMS programs may be added in the future for
operational communications with brokers, shippers, and other
business counterparties. Any such programs will be registered
with The Campaign Registry and will require their own
express opt-in consent from recipients.
CONSENT REQUIREMENTS
All SMS recipients must provide express opt-in consent via our
web opt-in form located at:
dispatch.emrexpressinc.com/apply/opt-in
The form requires:
- The recipient's full legal name
- The mobile phone number that will receive SMS
- An unchecked-by-default consent checkbox explicitly
authorizing SMS for the stated purposes
- Typed signature attestation confirming ownership of the phone
number provided
Candidates additionally provide verbal consent during a
recruiter phone screening call, which is captured and attested
in EMR Express Inc.'s internal consent log with recruiter name,
candidate name, phone number, date, time, and purpose of
consent. The web form serves as the secondary written
confirmation of this verbal consent.
Active drivers additionally provide written SMS consent as part
of signed employment documentation, which explicitly authorizes
retention and feedback communications during active employment.
Departing drivers retain consent until explicit revocation via
STOP reply or written request.
CONSENT IS NOT A CONDITION OF EMPLOYMENT. Candidates and drivers
may decline SMS consent without any effect on employment
opportunities or ongoing employment status.
MESSAGE FREQUENCY
Message frequency varies based on recruiting pipeline stage,
driver tenure, and operational needs:
- Candidates typically receive 1 to 3 messages per week during
active recruiting
- Active drivers typically receive 1 to 2 messages per month
- Departing drivers typically receive 1 message during
offboarding
MESSAGE AND DATA RATES
Standard carrier rates apply to all SMS messages sent and
received. Message and data rates may apply. EMR Express Inc.
does not charge any additional fee for SMS messages beyond
your carrier's standard rates.
OPT-OUT AND HELP
You may opt out of SMS at any time by replying STOP to any
message you receive from EMR Express Inc. Upon STOP, you will
receive a one-time confirmation message and no further SMS
messages will be sent. To re-subscribe after opting out, reply
START to the unsubscribe confirmation message.
Reply HELP to any SMS message to receive support contact
information.
You may also opt out or request help by contacting us directly
at privacy@emrexpressinc.com or at the phone number in
Section 9.
SUPPORTED CARRIERS
Our SMS programs work with all major U.S. mobile carriers,
including AT&T, Verizon, T-Mobile, and their MVNOs. Carriers
are not liable for delayed or undelivered messages.
SMS RECORD RETENTION
SMS consent records are retained for the duration of the
consenting relationship plus four years thereafter, in
compliance with FCC and TCPA requirements. You may request a
copy of your consent record by contacting us using the
information in Section 9.
NO SHARING FOR MARKETING
EMR Express Inc. does not share, sell, or rent SMS opt-in data,
phone numbers, or consent records with any third party for
marketing purposes under any circumstance.
---------------------------------------------------------------
4. COOKIES AND WEBSITE TRACKING
---------------------------------------------------------------
Our website www.emrexpressinc.com and subdomains use cookies
and similar technologies to provide and improve our services.
Cookies are small text files stored on your device that enable
basic site functionality, remember your preferences, and help
us analyze site usage.
We use the following categories of cookies:
a) Essential Cookies
Required for basic website functionality, such as
maintaining your session while logged into our dispatch
platform. These cannot be disabled.
b) Analytics Cookies
Help us understand how visitors use our site so we can
improve it. Data is aggregated and does not identify
individual users.
c) Functional Cookies
Remember your preferences, such as display settings, to
improve your experience on return visits.
You can control cookies through your browser settings. Blocking
essential cookies may limit your ability to use certain parts
of our services.
---------------------------------------------------------------
5. HOW WE SHARE YOUR INFORMATION
---------------------------------------------------------------
We do not sell personal information. We share personal
information only in the following circumstances:
a) Service Providers
We share information with third-party service providers who
perform services on our behalf, including SMS delivery
providers (Telnyx), payroll processors, background check
services, drug and alcohol testing facilities, insurance
carriers, benefits administrators, banking and payment
processors, fuel and toll card providers, telematics and
ELD vendors, IT service providers, and professional
advisors. These providers are contractually obligated to
protect your information and use it only for the purpose
of providing services to EMR Express Inc.
b) Business Counterparties
In the ordinary course of freight operations, we share
limited driver and shipment information with brokers,
shippers, consignees, and factoring companies as necessary
to execute transportation services and process payments.
Shared information is limited to what is necessary for
operational purposes.
c) Legal and Regulatory Compliance
We disclose information when required by law, regulation,
court order, subpoena, or government request, including
reporting to the FMCSA, DOT, IRS, state tax and workforce
agencies, and law enforcement.
d) Safety and Investigation
We may share information as necessary to investigate
suspected fraud, safety incidents, accidents, cargo claims,
or violations of our policies.
e) Business Transfers
If EMR Express Inc. is involved in a merger, acquisition,
reorganization, or sale of assets, personal information may
be transferred as part of that transaction, subject to
continued protection under a privacy policy at least as
protective as this one.
f) With Your Consent
We may share information for other purposes with your
explicit consent.
We do not share SMS opt-in data or phone numbers with any
third party for marketing purposes.
---------------------------------------------------------------
6. DATA RETENTION
---------------------------------------------------------------
We retain personal information for as long as necessary to
fulfill the purposes described in this Privacy Policy and to
comply with legal, regulatory, and contractual obligations.
Specific retention periods include:
- Driver qualification records: retained per FMCSA requirements
(generally three years after the driver leaves employment,
longer for certain records such as drug and alcohol testing)
- Employment records: retained per IRS and state labor
requirements (generally four to seven years)
- Financial and tax records: retained per IRS requirements
(generally seven years)
- SMS consent records: retained for the duration of the
consenting relationship plus four years thereafter
- Business counterparty records: retained for the duration of
the business relationship plus seven years
- Website analytics data: retained up to 26 months in
aggregated form
You may request deletion of your information, subject to our
legal retention obligations, by contacting us using the
information in Section 9.
---------------------------------------------------------------
7. DATA SECURITY
---------------------------------------------------------------
We implement reasonable administrative, technical, and physical
safeguards to protect personal information against unauthorized
access, disclosure, alteration, and destruction. These include
access controls, authentication requirements, encryption in
transit for sensitive data, role-based permissions in our
internal systems, physical security of our facilities, and
vendor due diligence.
However, no method of transmission over the internet or
electronic storage is completely secure, and we cannot guarantee
absolute security.
If you become aware of a security concern or suspect
unauthorized access to your information, please contact us
immediately using the information in Section 9.
---------------------------------------------------------------
8. YOUR RIGHTS
---------------------------------------------------------------
Depending on your state of residence, you may have the
following rights regarding your personal information:
a) Right to Access
You may request access to the personal information we hold
about you.
b) Right to Correct
You may request correction of inaccurate or incomplete
information.
c) Right to Delete
You may request deletion of your information, subject to
our legal and regulatory retention requirements.
d) Right to Opt Out of SMS
You may opt out of SMS communications at any time as
described in Section 3.
e) Right to Opt Out of Sale
You may opt out of the sale of personal information. EMR
Express Inc. does not sell personal information.
f) Right to Non-Discrimination
We will not discriminate against you for exercising any of
these rights.
g) Right to Data Portability
Where applicable under state law, you may request a copy of
your information in a portable format.
Employment-related records held under federal motor carrier
regulations may be subject to specific access and correction
procedures under those regulations rather than general state
privacy law.
To exercise any of these rights, contact us using the
information in Section 9. We will respond within the timeframe
required by applicable law, generally within 30 to 45 days.
---------------------------------------------------------------
9. CONTACT US
---------------------------------------------------------------
If you have questions, requests, or concerns regarding this
Privacy Policy or our privacy practices, please contact us:
EMR Express Inc.
[2250 S CHICAGO ST]
[JOLIET,IL 60436]
USDOT: 2117041
Email: info@emrexpressinc.com
Phone: [708-328-3542]
---------------------------------------------------------------
10. CHILDREN'S PRIVACY
---------------------------------------------------------------
Our services are not directed to individuals under the age of
21. We do not knowingly collect personal information from
anyone under 21. If we become aware that we have collected
information from a minor, we will take steps to delete it. If
you believe a minor has provided us with personal information,
please contact us using the information in Section 9.
---------------------------------------------------------------
11. CHANGES TO THIS POLICY
---------------------------------------------------------------
We may update this Privacy Policy from time to time to reflect
changes in our practices, technologies, legal requirements, or
business operations. Material changes will be posted on this
page with an updated "Last Updated" date. For significant
changes that affect how we use personal information you have
already provided, we will provide additional notice as
appropriate.
Your continued use of our website and services after any
changes constitutes acceptance of the updated policy.
---------------------------------------------------------------
12. GOVERNING LAW
---------------------------------------------------------------
This Privacy Policy is governed by the laws of the State of
[STATE OF ILLINOIS] and applicable U.S. federal
law, including regulations applicable to motor carriers under
the authority of the Federal Motor Carrier Safety
Administration (FMCSA) and the Department of Transportation
(DOT).
---------------------------------------------------------------
This Privacy Policy is effective as of the "Last Updated" date
shown above.